Exchange Policy

At Tones & Decor (tonesanddecor.com), we want you to be completely satisfied with your purchase. If for any reason you are not happy with your painting or wall décor item, we offer an exchange option under certain conditions. This Exchange Policy explains the terms and process for requesting an exchange.

By purchasing from our website, you agree to the terms outlined in this policy.

---

Exchange Eligibility

Customers may request an exchange within 7 days of receiving the product. To be eligible for an exchange, the item must be in the same condition as when it was delivered, unused, undamaged, and in its original packaging.

The product must not show any signs of installation, scratches, stains, or handling damage. Customers are required to provide the order number and proof of purchase when requesting an exchange.

---

Exchange Process

To initiate an exchange, please contact our support team at support@tonesanddecor.com within the exchange period. After reviewing your request, our team will provide instructions on how to return the item for exchange.

Once the returned product is received and inspected by our team, we will process the exchange and ship the replacement item. If the requested replacement product is unavailable, customers may choose another product of equal value or request store credit.

---

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. Customers should send clear photos of the product and packaging along with their order details.

After verification, we will arrange a replacement or exchange at no additional cost to the customer.

---

Non-Exchangeable Items

Certain products cannot be exchanged. This includes custom-made artwork, personalized paintings, clearance items, gift cards, or products marked as final sale.

Additionally, products that have been used, installed, or returned without their original packaging may not qualify for exchange.

---

Shipping Costs for Exchange

Customers may be responsible for return shipping costs unless the exchange is due to a damaged, defective, or incorrect product. In such cases, Tones & Decor will cover the shipping costs for the replacement item.

---

Contact Us

If you have any questions regarding our Exchange Policy or need assistance with an exchange request, please contact us at:

Tones & Decor
Email: support@tonesanddecor.com
Website: tonesanddecor.com