Return & Refund Policy

At Tones and Decor, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 7 days from the date of delivery to request a return for eligible products.

To be eligible for a return:

• The item must be unused, unwashed, and in its original condition.

• The item must be returned in its original packaging with all tags and accessories.

• A valid proof of purchase (order number or invoice) must be provided.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products not caused by us

• Products without original packaging

• Items purchased during special sales, clearance, or promotional offers

• Customized or made-to-order items (if applicable)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
We will review the issue and arrange a replacement or refund if approved.

Refunds

Once we receive and inspect your returned item:

• You will be notified about the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within 5–7 business days.

Please note that shipping charges (if any) are non-refundable.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was defective or incorrect.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: support@tonesanddecor.com
Website: https://tonesanddecor.com