Return & Refund Policy
At Tones and Decor, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 7 days from the date of delivery to request a return for eligible products.
To be eligible for a return:
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The item must be unused, unwashed, and in its original condition.
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The item must be returned in its original packaging with all tags and accessories.
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A valid proof of purchase (order number or invoice) must be provided.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
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Used or damaged products not caused by us
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Products without original packaging
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Items purchased during special sales, clearance, or promotional offers
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Customized or made-to-order items (if applicable)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
We will review the issue and arrange a replacement or refund if approved.
Refunds
Once we receive and inspect your returned item:
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You will be notified about the approval or rejection of your refund.
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If approved, the refund will be processed to your original payment method within 5–7 business days.
Please note that shipping charges (if any) are non-refundable.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was defective or incorrect.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: support@tonesanddecor.com
Website: https://tonesanddecor.com






